Mastering Workplace Conflict: Professional Strategies for Dealing with Difficult People
Mastering Workplace Conflict
Professional Strategies for Dealing with Difficult People
Workplace conflict costs U.S. companies an estimated $359 billion annually. But beyond the numbers, these challenging interactions drain your energy and can derail your career progress.
As someone who's coached thousands of professionals through difficult workplace transitions, I've developed a toolkit of strategies that transform these situations into opportunities for growth.
Three Core Principles for Handling Any Difficult Situation
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Control your response - Pause before reacting. Your response is always within your control, even when their behavior isn't.
Speak with confidence - Use clear, specific language about behaviors rather than making character judgments.
Seek connection - Remember that improving the working relationship is the goal, not "winning" the conflict.
Quick-Response Guide for Common Difficult Behaviors
When someone dismisses your ideas:
"I notice you have concerns about my proposal. I'd like to understand your perspective better."
When facing passive-aggressive behavior:
"I noticed a difference between what was agreed in our meeting and what happened afterward. Let's get on the same page."
When someone takes credit for your work:
"I noticed the project I developed was presented without acknowledging my contribution. In the future, I'd appreciate recognition for my work."
The LARA Method for Heated Moments
This four-step approach can transform even the most challenging conversations:
Listen fully without planning your rebuttal
Acknowledge their perspective (even if you disagree)
Respond to their specific concerns calmly
Add information that moves the conversation forward
Ready to transform workplace conflict into career opportunity?
Our coaching team at CoreTactic specializes in helping professionals navigate difficult workplace dynamics while advancing their careers.
Schedule a Complimentary Strategy Call
Warm regards,
Nick Rustad, MBA, CSM, CSPO
Co-Founder & Chief Coach
CoreTactic
